Privacy Policy

Introduction
Our privacy policy is designed to help you understand how we (EIG, trading as Lifestyle Corner) collect, use and store your information when using our website, products or services. 

By using any of our services, you are agreeing to the terms set out in our privacy policy and, by association, our terms and conditions.

What information do we collect?
As part of the purchasing process, we collect the personal data that you provide to us when you register on our site, place an order via any on or offline channel, enter a competition or sweepstake, respond to a survey or communication or participate in any other feature of our website.

This includes:

Your full name and contact details, including your home and/or billing and/or delivery and/or business address, email address, telephone and mobile number(s).
If purchasing the item(s) as a gift, we will require the full name and delivery details of the recipient of that gift so that we can fulfil the order.
We may provide your details to credit reference agencies and fraud protection organisations to verify the information you supply and to prevent identity theft. Please note, these checks do NOT impact your credit rating score.
When you visit our website, we will automatically receive your computer’s internet protocol (IP) address so that we can provide you with a better user experience.

How do we use your information?

We use the information we collect from you to respond to customer service requests, manage your customer account, process your order(s), verify your identity, process payments, administer contests or any other site features and manage your marketing preferences.  You will only ever receive emails from us if you have opted IN to receiving promotional offers and information updates from us and you can opt OUT at any time, using the unsubscribe link on our emails (as laid out in the MARKETING section of this document).

Who do we share it with?

We will only share your information when there is a genuine need to do so and we will only disclose your information to the level necessary to allow us and any third parties to complete the requests you ask of us.

This includes:

Our warehouse team, when processing your order.
Our technical team, when offering you with support or fixing internal IT issues.
Our Mail Order Software system, which enables us to securely manage the process and dispatch your orders and maintain your customer account.
Couriers and postal service providers, who we trust to deliver your goods safely.
E-commerce platform providers, who manage our website and the software used to build/run it.
Our media partners, who also advertise our products and services.

Third party links

Our payment portal is managed by SagePay, although you may also choose to use PayPal.  These companies have separate and independent privacy policies but are bound by the same data protection legislation and are both regulated by the FSA and Financial Ombudsman.  We are not liable for the content or activity of these sites; however, we seek to protect the integrity of our site and welcome any feedback regarding them.

Email

We take reasonable and considered steps to ensure that personal data remains safe via email messaging, however, we cannot guarantee the confidentiality of any email content.  Recent events have shown that these types of communication can potentially be accessed by third parties, therefore, we cannot be held responsible by you or anyone else for any loss resulting from this.

Security

All information you supply is transmitted via Secure Socket Layer (SSL) technology and all pages pertaining to personal data are fully encrypted.  We do not store your credit/debit card details anywhere on the site or at our offices and our staff are completely committed to maintaining high levels of data security, confidentiality and following privacy policies to the best of their abilities.

Even with these security measures in place, however, there is no guarantee that data transmission over the internet cannot be intercepted.  Whilst we endeavour to protect your personal data to the highest recommended standards, we cannot also guarantee the security of any information which you disclose to us online and you must understand that you do so at your own risk.

Your rights under applicable data protection law

You retain all rights to your personal information and can request access to it at any time.
You have the right to be informed about the processing of your personal data.
You have the right to have incorrect personal data amended and for any gaps in your personal information to be completed.
You have the right to object to the processing of your personal data, if there are legitimate and compelling grounds to do so
You may also object to your use of personal data for marketing purposes, as laid out in the MARKETING section of this document.
You have the right to restrict processing of your personal data.
You have the right to have your personal data erased (the “right to be forgotten”).
You have the right to request access to your personal data and details about how we process it.
You have the right to move, copy or transfer your personal data (“data portability”).
In the unlikely event that we plan to process your information an automated basis, generating a significant impact on you, we will give you the opportunity to discuss the output of such processing (save to the extent otherwise permitted under applicable law).


Subject access request
If you believe that your data is being processed unlawfully, you can request a copy of the personal information we hold from the following address:

Lifestyle Corner
Unit C
Churchill Road
CHELTENHAM
Gloucestershire
GL53 7EP

On receipt of a subject access request, we may require additional documentation to confirm your identity and that the details we hold relate to you.  Once your identity has been verified, we will provide you with the requisite information as promptly as possible and at the latest within one month (as required by law).

Cookies

A cookie is a small file which can be placed on your computer's hard drive. Once the file is stored, the cookie helps to identity web traffic and additionally helps us to provide you with a more relevant and user-friendly experience whilst browsing and shopping.  Cookies simply allow web applications to respond to you as an individual.  Information gathered this way is purely used for statistical analysis.  Cookies do not supply us with any personal information traceable to you.

You have full control as to whether you accept or decline the use of cookies.  Most internet browsers automatically accept cookies, but you can amend your computer settings to decline the use of cookies if you wish.  It is worth noting, however, that this will make visiting any website a much less user-friendly experience.

For further information about visit http://www.whatarecookies.com/ 

Personal data breach

In the unlikely event of a personal data breach where personal data is lost, compromised, misdirected or stolen, we will contact you without undue delay to explain what went wrong and what actions have been taken to resolve it.

Marketing

Provided you have given us consent (verbally or via our website, email or at the time of placing an order with us) we would like to send you information about special offers, product and/or order updates and services which we think will be of interest to you.  Our newsletters are from Lifestyle Corner and we will only use the address(s), phone number(s), email address or social media accounts provided by you to contact you according to your preferences. 

If after opting IN you change your mind and want to amend your details or unsubscribe from communications at any time, you can unsubscribe using the link at the bottom of our emails or contact us online or write to us at:

Lifestyle Corner
Unit C
Churchill Road
CHELTENHAM
Gloucestershire
GL53 7EP

We will never share, disclose, sell or rent your personal information to other companies for the purposes of marketing of their own products or services.

 

Changes to our privacy policy

Our privacy policy has been updated in line with recent changes to data protection law, as set out in the General Data Protection Regulation (GDPR) (EU) 2016/679.  Please note, however, that this is subject to change as advances in computer technology and new best practices for data regulation are introduced.  As such, we reserve the right to make changes, amendments and updates at any time without prior notice.  By using our site and services, you consent to our privacy policy.  This policy was last modified on 25th May 2018.

If you have any queries regarding the privacy policy of Lifestyle Corner or require further information on the data that EIG holds on you, please contact us at:

EIG (trading as Lifestyle Corner)
Unit C
Churchill Road
CHELTENHAM
Gloucestershire
GL53 7EP

Terms and conditions

Please also read our terms and conditions for further information regarding disclaimers and limitations of liability governing the use of our website.