We want you to be satisfied every time you shop with us. Our "no quibbles" guarantee means that if for any reason you are unhappy with the goods purchased you may cancel your order and return the goods to EIG within 7 working days from receipt of the goods, you will receive a refund within 30 days of cancellation. It is your responsibility to take care of the goods before returning them, and they must be returned in a state where they can be resold. This does not affect your statutory rights as a consumer.
Although we wish to make our returns as friendly as possible, we unfortunately cannot accept returns for:
• Fresh / disposable / perishable goods (e.g. flowers or fresh foods)
• Sealed audio / video / DVD recordings or computer software which have been opened
• Goods made to the customer's personal specifications
It is vital that you enclose a covering letter with the return detailing your name, full address, order number (if applicable) and reason for return (please also specify whether you require an exchange or refund). We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt.
Unless the goods are defective, damaged or not as specified on your order acknowledgement, you are responsible for the cost of returning goods to the merchant. We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt. If however the goods are faulty then the postage costs will be refunded.
Returns are to be sent to the following address: